Privacy Policy

Last Modified: October 20, 2025

Introduction

Natural Wireless (“Natural,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy (“Policy”) explains how we collect, use, share, and protect your information.

By subscribing to or using our services (the “Services”) or visiting our website, you agree to the practices described in this Policy.

Information We Collect

Information You Provide to Us

We collect information you provide voluntarily when you:

Register for or subscribe to our Services
Fill out contact, support, or installation forms
Communicate with us by phone, email, chat, or in person
Provide payment, billing, or credit-related data

This may include:

Full name, address, service address, email, and phone number
Demographic information (e.g., age, ZIP code)
Payment method and billing details (credit card, bank account)
Government identifiers (e.g., driver’s license, Social Security number) for verification or credit checks
Account credentials (usernames, passwords)
Correspondence and communication records

Information Collected Automatically

When you use the Services or visit our website, we may automatically collect certain technical information, including:

Account identifiers, billing history, and subscription status
Device identifiers, IP addresses, operating system, and browser type
Network usage data (e.g., traffic volume, timestamps, bandwidth, and data logs)
Website usage patterns (pages visited, navigation paths, features used)
Service diagnostic and maintenance logs

We may combine this data with other information that personally identifies you.

Information from Third Parties

We may receive additional information about you from trusted third parties, such as:

Credit bureaus or financial institutions (for credit evaluation)
Data providers (e.g., demographic or geo-location data)
Landlords or property managers for installation and service verification

We may merge or associate this data with information we collect directly from you.

How We Use Your Information

We use the information we collect to:

Establish and manage your account
Process billing, payments, and credit checks
Operate, maintain, and improve our network and Services
Provide customer support and respond to inquiries
Communicate updates, outages, and account notices
Analyze usage patterns and service performance
Develop new products and services
Send marketing communications (where permitted by law)
Prevent fraud, abuse, or unauthorized access
Comply with legal and regulatory requirements

We may also use aggregated or de-identified data for internal analytics and research.

We treat your personal information with care and only share it under limited circumstances:

With contractors, vendors, or service providers who are contractually bound to confidentiality
To enforce our Terms of Use or other agreements
With your consent
To comply with court orders, subpoenas, or legal obligations
To protect the safety, rights, or property of Natural, our customers, or others
As part of a merger, acquisition, or restructuring, under confidentiality agreements

We will not sell, rent, or share your personally identifiable web browsing or financial data with third parties for marketing without your consent.

Data Retention and Security

Data Retention

We retain your personal information as long as necessary to:

Maintain your account and deliver Services
Fulfill the purposes for which it was collected
Comply with tax, legal, or regulatory obligations
Resolve disputes and enforce our agreements

When information is no longer needed, we securely delete or anonymize it.

Security Measures

We use industry-standard safeguards, including encryption, firewalls, and access controls, to protect your information from unauthorized access, disclosure, or misuse.

No system is completely secure, and we cannot guarantee absolute protection of your data.

Your Choices & Opt-Outs

Communications Preferences: You may opt out of marketing emails, SMS, or mail using unsubscribe links or by contacting us directly.
Do Not Call / Mail / Knock Lists: You may request to be placed on our “do not call,” “do not mail,” or “do not knock” lists.
Do Not Disclose Requests: You can ask that we not share your name or address with third parties for marketing purposes.
Access, Correction, Deletion: You may request access to, correction of, or deletion of your personal information (subject to applicable law).
Cookie & Tracking Controls: You can manage browser settings to refuse or delete cookies, though some website features may not function properly without them.

To make any of these requests in writing, please include your name, account number, contact information, and signature.

Children & Minors

Our Services are not directed to children under 13 years old. We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will promptly delete it.

Changes to This Policy

We may update this Policy from time to time. If significant changes are made, we will provide at least 30 days’ notice via email, billing messages, or our website. Continued use of the Services after notice constitutes your acceptance of the revised Policy.

Legal Rights & State Disclosures

Depending on where you live, you may have additional privacy rights under local, state, or national law (e.g., California’s CCPA, GDPR in the EU, etc.). Nothing in this Policy limits those rights where they cannot be waived by contract.

Contact Us

Natural Wireless
60 Saddle River Ave., Unit B
South Hackensack, NJ 07606

Email: support@naturalwireless.com
Phone: 877-777-7930

For accessibility or alternative formats, contact support@naturalwireless.com.